Privacy Policy


 

Family Designs Privacy Policy

Version 2.

Updated July 2018

Next review July 2020

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise by being an individual or wholesale customer or if you use our services through Etsy.com or its related sites and services or other online shopping services.

Information we collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order or personalised card for example), if you contact us directly.

We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

When fulfilling wholesale orders we will use a third party company to print and distribute the orders to the customer in which case we will supply the third party with the relevant information only to the extent to fulfil the order and we have further agreements with them regarding the use of that information.

We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce our agreements, terms and policies;

(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

(d) protect the rights, property, and safety of my customers, or others. Data Retention

We retain your personal information only for as long as necessary to provide you with our services. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Transfers of Personal Information Outside the EU

We will not store or process your details outside the EU.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we required to store data for legal reasons) we will generally delete your personal information upon request.
  • • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Us

For purposes of EU data protection law, I, Iryna Nimmo, on the behalf of Family Designs, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact@familydesigns.co.uk